FAQ

Fly Flot was born and has its heart in Italy, in the Calvisano (Brescia) factory, where our headquarters, design department, and technical management are located. Most of our production takes place in Italy at our Calvisano and Isorella factories; some is produced in our own factories in Moldova and Albania, under the direct guidance of our Italian craftsmen. Each pair meets the same standards of quality, comfort, and control that have distinguished us for over 40 years.

The 4 Energy System is Fly Flot's exclusive system that guarantees well-being and comfort from the first step, thanks to 4 qualities of the sole:

• Not Tired – cushions the impact with the ground, protecting the spine
• It Doesn't Hurt – pre-shaped to the anatomy of the foot, it increases the support surface
• It doesn't slip – soft and light, it self-shapes to the foot with use
• It doesn't tighten – ensures optimal grip on all surfaces

It is a technology applied to the upper of some models: the material adapts elastically to the shape of the foot, also ideal for those with special needs (swelling, hallux valgus, etc.).

Yes, Fly Flot offers separate collections for women and men, for both summer and winter. You can browse them directly in the e-shop on the official website.

Yes, you can purchase gift cards as a gift. The recipient can also receive them directly via email along with all the information they need to redeem them. They can also choose any product on the site without restrictions.

The voucher is valid for 12 months from the date it is redeemed. If it is partially used, the remaining amount will be refunded to the payment method selected during purchase.

On the website, you'll find a dedicated "Size Guide" page with numerical tables expressed in centimeters. If your measurement falls between two sizes, Fly Flot recommends choosing the larger size. If you want to insert your own insole into the shoe, consider going up one size from the size indicated in the table to maintain a comfortable fit.

Yes, Fly Flot shoes are designed for foot comfort. The self-molding sole adapts to the shape of the foot, while models with Stretch Adaptive uppers are particularly suitable for those with special needs such as swelling or bunions.

Yes, it's one of the most frequently cited features in reviews. Customers who use Fly Flot even after orthopedic surgeries, for physical therapy, or simply for prolonged periods of standing describe the sole as soft and cushioning, with the sensation of walking on a flexible material that reduces pressure on the foot and knee joint. The effect is immediate from the first use in models with an anatomical footbed and thick sole.

Fly Flot offers a dedicated "Size Help" page on its official website, where you'll find two detailed charts: one for women's sizes and one for men's sizes. Each chart lists the foot measurement in centimeters with the corresponding Italian, UK, and US sizes.

Fly Flot always recommends choosing the larger size. For example, a 24.8 cm foot falls between a size 38.5 and a size 39: the recommended size is a size 39.

Women's sizes range from 35 (22.4 cm) to 43 (27.7 cm) in the Italian system.

Men's sizes range from 38 to 50 (32.4 cm) in the Italian system.

Yes, in the "Size Help" section of the website you will find complete size conversion charts for both women and men.

Yes, and the difference is tangible. Models with fabric, microfiber, or adaptive stretch uppers are soft and snug right from the start, because the material adapts to the shape of the foot almost immediately. Leather models are more structured and durable, but they may require a few days of use before they fully soften up. In both cases, the build quality is appreciated, but if you're looking for maximum immediate comfort, fabric models are the better choice.

Several Fly Flot models feature a removable anatomical footbed, allowing you to replace it with your own custom orthopedic insole. In this case, as some customers have noted in their reviews, it's advisable to choose a size larger than the standard size so the additional footbed doesn't restrict the fit. If you don't use your own insole, the original Fly Flot one is fine as is.

Not always, because Fly Flot updates its collections every season and some classic models are discontinued. Many loyal customers purchase multiple pairs of the same item just to be on the safe side. If you're looking for a specific model that you can't find online, you can contact customer service: in some cases, you can check its remaining availability in stores or indicate your interest in future productions.

You can purchase directly on the official e-shop flyflot.it, Follow the wizard: choose the product, size, and color, add it to your cart, and complete the payment using your preferred method.

Fly Flot makes every effort to fulfill orders within 7 business days. In any case, delivery takes place within 30 days of placing the order, as required by the Consumer Code.

Yes. You'll receive a confirmation email when your order is ready and a second email with the courier's tracking number so you can track your shipment.

No, it's not possible to schedule a specific delivery time or day. The courier does not deliver on Saturdays and Sundays.

For any inquiries regarding an ongoing order, you can contact customer service at 030/968900, available Monday to Friday from 9:00 am to 12:00 pm.

Some helpful tips emerge directly from reviews. Shoes with uppers made of fabric or non-waterproof materials should not be left wet, for example in the kitchen or bathroom, because prolonged contact with water or liquids could cause them to lose their shape. Shoes with Velcro, if worn with thick socks, can leave the rough part of the closure exposed: it's best to be careful when crossing your feet to avoid scratching the opposite shoe or ruining your socks. Taking these simple precautions into account, shoes generally last a very long time.

The range covers sizes 35 to 43 for women and 38 to 50 for men, thus including sizes often missing from traditional chains. Customers with very small feet, such as size 34, sometimes report difficulty finding their size in all styles: availability for extreme sizes varies from item to item. Before purchasing, check the individual product for actual available sizes.

Durability is one of the most recurring and positive aspects in reviews. Numerous customers describe shoes that have been used for years and still retain their shape, comfort, and appearance, and many purchase the same model a second or third time, often out of fear that it will be discontinued. Some customers have been using Fly Flot for decades. If you've found a model that fits well and you like it, buying a second pair is a sensible choice, especially for models that have been in the catalog for many seasons.

You can create your account by clicking "Account." Simply enter your name, email address, and a password. Once registered, you can track your orders and manage your shipping information.

Yes, you can complete your purchase as a guest without creating an account. However, registration is recommended to track your orders and speed up future purchases.

Yes, Fly Flot has a program called FF Friends (Fly Flot Friends), accessible from the e-shop. For details on the benefits and how to join, please visit the dedicated section on the website.

You can subscribe to the newsletter directly from the site flyflot.it in the "Newsletter" section at the bottom of the page.

Fly Flot offers a dedicated "Size Help" page on its official website, where you'll find two detailed charts: one for women's sizes and one for men's sizes. Each chart lists the foot measurement in centimeters with the corresponding Italian, UK, and US sizes.

Fly Flot always recommends choosing the larger size. For example, a 24.8 cm foot falls between a size 38.5 and a size 39: the recommended size is a size 39.

Women's sizes range from 35 (22.4 cm) to 43 (27.7 cm) in the Italian system.

Men's sizes range from 38 to 50 (32.4 cm) in the Italian system.

Yes, in the "Size Help" section of the website you will find complete size conversion charts for both women and men.

You can purchase directly on the official e-shop flyflot.it, Follow the wizard: choose the product, size, and color, add it to your cart, and complete the payment using your preferred method.

Fly Flot makes every effort to fulfill orders within 7 business days. In any case, delivery takes place within 30 days of placing the order, as required by the Consumer Code.

Yes. You'll receive a confirmation email when your order is ready and a second email with the courier's tracking number so you can track your shipment.

No, it's not possible to schedule a specific delivery time or day. The courier does not deliver on Saturdays and Sundays.

For any inquiries regarding an ongoing order, you can contact customer service at 030/968900, available Monday to Friday from 9:00 am to 12:00 pm.

You can pay by credit card (Visa, Visa Electron, Mastercard, American Express), PayPal, or cash on delivery (cash on delivery or payment in 3 installments. Checks are not accepted).

Yes. Fly Flot never receives your credit card number: the transaction takes place via a secure connection, directly with the bank.

Yes, you can save your credit card information so you don't have to re-enter it for future purchases. The same applies to PayPal payments.

With cash on delivery, you pay in cash directly to the courier upon delivery. Checks are not accepted.

The most common causes are: expired card, spending limit reached, incorrect data entered, or failure to activate the 3D Secure code (MasterCard SecureCode/Verified by Visa). In the latter case, contact your card issuer.

Yes, all prices displayed on the site include VAT and all other taxes.

Shipping to Italy has a cost of €4,90. It is free for orders that exceed the minimum threshold indicated at the time of purchase (currently the site indicates free shipping for orders over €0,00, but always check the updated amount in the e-shop).

Shipments are made via UPS, MBE, Bartolini, SDA and TNT couriers, Amazon Shipping.

In Italy, delivery takes approximately 3 business days from the time the package is handed over to the courier. For remote areas (Calabria, Sardinia, and Sicily), it may take up to 7 business days.

Yes, Fly Flot ships to many European and non-European countries. Shipping costs vary depending on the destination: for example, €12,90 for Austria, Belgium, France, Germany; €19,90 For Croatia, Poland, Romania, etc., some destinations (such as Spain and Australia) have temporarily suspended shipments. Orders outside the EU are currently suspended.

After shipping, you'll receive an email with the courier's tracking number, allowing you to track your package in real time. For more information, please call 030/968900 from 9:00 AM to 12:00 PM.

Returns are permitted within 14 days of the order being delivered.

Items must be returned intact, in the same condition as received, with the original tag and seal (if any), and in the original box. Used or damaged items will not be refunded.

Return shipping costs are the customer's responsibility. Fly Flot is not responsible for the package until it arrives at the company, so we recommend choosing a trusted courier.

Yes. If you choose a replacement product, Fly Flot will send it to you at its expense.

If you choose a refund instead of an exchange, Fly Flot will refund the amount within 10 business days of verifying the return, using the same payment method used for the purchase (credit card, PayPal, or bank transfer). Shipping costs already paid on orders under €79,99 are not refunded.

Please keep the receipt you received with the package. Pack the goods, include the receipt and a sheet of paper with your information, and ship the goods to the same country from which you ordered. The right of withdrawal may only be exercised by the customer.

You can contact Fly Flot by phone at 030/968900 or by email or using the contact form in the "Contacts" section of the website. Customer service is available from 9:00 AM to 12:00 PM.

On the site flyflot.it There is a "Points of Sale" section where you can search for the authorized store closest to you throughout Italy.

Yes, there is aBusiness Area Accessible with dedicated credentials, designed for resellers and business partners. To become a distributor, please visit the "Trade" section. & Export" or fill out the "Business Contacts" form.

Yes. Fly Flot is environmentally conscious and uses 100% green energy in its production. The website features a dedicated "Fly Flot Green" section with details on its environmental initiatives.

Yes, Fly Flot is active on Facebook, Instagram, YouTube, and Pinterest. You can find them by searching @flyflot_official on Instagram or FLYFLOT on Facebook.

Yes, Fly Flot shoes are exported worldwide: Europe, the USA, Canada, Australia, Japan, and other countries. The e-shop ships to many European countries and some international destinations.