SHIPPING AND RETURNS

QUICK INFORMATION

Once your order has been prepared, you'll receive an email confirming that the item(s) you ordered are ready for shipment. Once the package has been handed over to the courier, you'll receive another confirmation email containing the tracking number you can use to track your package.

You can request further information by calling customer service at 030/968900 (9:00 am to 12:00 pm).

It is not possible to set a specific time or day for delivery.

Delivery is via UPS, MBE, BARTOLINI, SDA, and TNT within approximately 3 business days from the time the package is picked up by the courier. For remote areas (e.g., Calabria, Sardinia, and Sicily in Italy), it may take up to 7 business days.

The courier does not deliver on Saturdays and Sundays.
Shipping costs are calculated based on the order amount and the destination country.

Return and Refund

Returns are allowed within 14 days from the date of delivery of the order. Keep the return form which you will find inside the package: you will need it to return your order in full or in part.

Conditions for returns

Items must be returned intact and in the same condition in which they were received, with the tag and any seals that are part of the product, inside the original box.

Pursuant to Article 67 of the Consumer Code, the substantial integrity of the product is an essential condition for exercising the right of withdrawal: therefore, used and/or damaged items resulting from ordinary use will not be refunded.

How to proceed

  • 1Pack the goods Making sure that the product cannot be damaged during transport, fill out the return form included in the package.
  • 2Ship from the same state from which you ordered, choosing a trusted courier. The right of withdrawal can only be exercised by the customer; you are responsible for the package until it is delivered to the company and for shipping costs.

Replacement or refund

Replacement Fly Flot will send you the new pair you chose at his own expense: the shipping cost is borne by the company.
Reimbursement It will be credited back only the amount of the returned products. Shipping costs already paid for orders under € 79,99 will not be refunded.

Refund times and methods

Returned goods, if not replaced, will be refunded within 10 working days from the date of return verification (the goods must have been delivered to the company and checked for product integrity).

The refund will be made by reversing the original payment, depending on the method used: credit card, PayPal, or crediting to the current account in the case of bank transfer or cash on delivery.

YOU NEED HELP?

Our customer service is always at your disposal
CONTACT US